Brett Taylor and Clay Bavor have a bet on the year in which over 50% of conversations with Sierra-built agents will be with other personal AI agents.

Clay Bavor worked at Google for over 18 years, where he led product for Gmail, Drive, and Docs, and eventually ran Google Labs.

Sierra co-founders Brett Taylor and Clay Bavor have a bet on when the majority of interactions with their company's AI agents will be from other AI agents rather than from humans.

Harmony, the AI agent for SiriusXM built by Sierra, can send a satellite signal to refresh the encryption keys on a customer's car.

Sierra is paid on a sales commission basis by a large furniture retailer when its agent successfully attaches a premium delivery service to an order.

A Sierra agent successfully processed a warranty claim for Olakai by analyzing photos of a product and automatically shipping a replacement.

The primary constraint in building frontier AI models is the small number of people who know how to architect and train them, not capital.

The AI agent built by Sierra for ADT can troubleshoot alarm panels, identify the specific model out of 52 possibilities, and mail the customer a replacement battery.

Sierra utilizes an outcome-based pricing model, charging customers only when its AI agent successfully completes a task without human intervention.

Sierra helps companies build their own customer-facing AI agents for their customer experience.

Sierra's engineering teams aggressively use the AI coding assistant Cursor, with a high and growing percentage of code being written by the tool.

Sierra's AI agents successfully exceeded an 80% resolution rate for a customer's incoming issues by the end of a year, surpassing Brett Taylor's 50% prediction.

Sierra maintains a small research team to develop novel agent architectures, which is uncommon for an applied AI application company.

Sierra predicts that a company's AI agent will eventually become more important than its website or mobile app for customer interaction.