According to Brad Stone, Verizon CEO Dan Schulman stated that many of the company's customer service employees have been eliminated due to AI.

Dan Schulman, CEO of Verizon, stated that many of the company's customer service employees have been eliminated.

Dan Schulman predicts that Artificial General Intelligence (AGI) will be achieved within the next 2 to 4 years.

In the three years before Dan Schulman became CEO, Verizon had implemented approximately 30 price increases without adding corresponding value, which increased customer churn.

Upon becoming CEO, Dan Schulman assessed Verizon as a bureaucratic and risk-averse company, rating its tolerance for risk at a 2 or 3 on a 10-point scale.

Dan Schulman believes Anthropic acted responsibly by not publicly releasing its Mythos AI model due to its ability to expose network vulnerabilities.

Dan Schulman's goal is to collaborate with other Fortune 100 CEOs to create a pooled fund, with each company contributing $20-30 million, for worker retraining in the AI era.

Dan Schulman's turnaround strategy at Verizon involved reinvesting in customers, funded by significant cost reductions that included layoffs.

Prior to Dan Schulman becoming CEO, Verizon had been losing customers and facing tough competition.

Verizon's forward P/E ratio was the lowest in its market segment when Dan Schulman became CEO.

Dan Schulman predicts OpenAI will release four new models between now and the end of the year, each representing a step-function improvement.

Dan Schulman predicts that a large percentage of customer service jobs will be displaced by AI.

Dan Schulman rates Verizon's tolerance for risk at a 2 or 3 out of 10, while his personal tolerance for trying new things is an 8 or 9.

Upon becoming CEO, Dan Schulman's assessment was that Verizon had lost market share for five consecutive years.

Upon his arrival, Verizon had fallen from number one in market capitalization among its peers to the last position.

Dan Schulman has implemented a policy at Verizon to stop raising prices on services without providing corresponding value to customers.

Dan Schulman assesses Verizon as a large, bureaucratic, and hierarchical company that is very risk-averse.

In the three years prior to his tenure, Verizon had implemented approximately 30 price increases without adding incremental value for customers.

7,000 people have already applied for Verizon's AI reskilling program.

Dan Schulman is actively working with the U.S. government in Washington D.C. to develop broader AI reskilling initiatives.