Tom Chen estimates that using Aircall's AI agents can provide a return on investment where the value delivered is equivalent to a human-run operation at one-third to one-tenth of the fully-loaded cost.

Aircall observes that its customers are not replacing human agents with AI, but are instead reallocating them to handle more complex, higher-level conversations and tasks.

Aircall aims to enable customers to set up their phone operations and go live within an hour, contrasting with enterprise competitors that can take much longer to implement.