AI will fundamentally shift software from a passive tool for tracking work (10-20% of a job) to an active agent that performs the majority of the work (70-80%).
Incumbent SaaS companies like Monday.com are underestimated and well-positioned to win in the AI era, countering fears that LLM providers will capture all value or that platforms will become mere databases.
Monday.com is aggressively pivoting to an 'agentic' model, replacing human roles like SDRs with AI and building new products to orchestrate human-agent collaboration.
The future of software pricing is 100% consumption-based, moving away from the traditional seat-based model as AI agents become the primary 'users' and value drivers.
The total addressable market for software will expand by 100x as AI enables businesses to scale with less headcount, freeing up capital for increased software spending.
▶The Agentic Transformation of SaaSMar 2026
Zinman argues that AI is shifting software from passive tracking tools to active "agents" that perform the majority (70-80%) of a user's work. This transition is exemplified by Monday.com's replacement of its 100-person SDR team with AI, drastically improving efficiency and reducing customer response times from 24 hours to 3 minutes.
This vision positions software not as a tool to augment human productivity but as a direct substitute for human capital, fundamentally altering the value proposition and potential spend for enterprise software.
▶Incumbent Adaptation vs. Foundational Model DisruptionMar 2026
Zinman addresses the market fear that foundational LLM providers will absorb the enterprise software market or relegate platforms like Monday.com to simple databases. He counters that investors underestimate incumbents' ability to adapt and that LLM providers are focused on the distinct business of infrastructure, not enterprise applications.
Zinman's stance suggests a belief in a symbiotic ecosystem where application-layer companies leverage foundational models to deliver specialized, agentic workflows, thereby preserving their position in the value chain.
▶The 100x Software TAM ExpansionMar 2026
Zinman makes the bold prediction that AI will expand the total addressable market (TAM) for software by a factor of 100. His logic is that as AI allows companies to scale with fewer employees, the capital saved on headcount will be reallocated to more powerful and productive software.
This forecast reframes the AI discussion from a simple efficiency gain to a massive economic expansion for the software industry, justifying aggressive investment in R&D and strategic pivots toward AI-native products.
▶Evolving Business Models: From Seats to ConsumptionMar 2026
Zinman foresees a complete overhaul of SaaS pricing, moving from per-seat licenses to a hybrid and eventually 100% consumption-based model. This shift is a direct consequence of AI agents becoming the primary "users" of software, making human seat counts an obsolete metric for value.
This prediction signals a fundamental change in how software value is measured and monetized, tying cost directly to automated outcomes rather than human access, which could lead to more volatile but potentially much larger revenue streams.