In high-liability fields such as security operations and incident resolution, AI agents are primarily used to assist humans, with humans remaining in the loop for final decisions.

Stephanie Zane predicts that by 2026, the primary design paradigm for content and applications will shift from optimizing for human users to optimizing for AI agents.

AI Site Reliability Engineers (AISREs) are changing incident response by automatically analyzing telemetry data and delivering hypotheses directly into platforms like Slack, replacing manual dashboard...

A16Z portfolio company Decagon is currently using AI to autonomously answer customer questions.