Keep pulling the thread on Alan Teegason.
Over 95% of Fortune 500 companies use DocuSign.
Upon joining as CEO, Alan Teegason's strategy was to shift DocuSign from a sales-centered to a product-centered company.
A key strategic shift at DocuSign is to build out self-serve capabilities for customers, moving away from a model where marketing primarily generated leads for the sales team.
DocuSign is focused on building a partner ecosystem with system integrators like Deloitte and Accenture to help with go-to-market, installation, and service.
Over the past three years, DocuSign has shifted its investment from sales and marketing to product and engineering to support its Intelligent Agreement Management (IAM) platform.
During the COVID-19 pandemic, DocuSign's revenue growth rate accelerated from approximately 25% to 60% with little additional sales effort.
DocuSign made a policy decision not to use its existing petabytes of customer agreements for AI training, instead requiring explicit, individual consent from customers for their documents to be processed by its AI systems.
DocuSign's AI has been trained on a dataset of 150 million private, consented agreements, which is growing by tens of millions per month.
DocuSign charges a substantial premium for its AI-assisted Intelligent Agreement Management suite compared to its traditional e-signature product.
DocuSign has onboarded over 25,000 customers to its new AI platform in less than 18 months.
DocuSign uses methods including email, SMS, WhatsApp delivery, and IP tracing to validate a signer's identity, creating an auditable trail that can be used in a court of law.
DocuSign's platform integrates with digital ID services such as Clear and ID.me in the U.S. and national digital IDs in Europe.