Keep pulling the thread on Bridget McCormack.
Bridget McCormack predicts that within 15 years, businesses will no longer choose slow, expensive, human-led processes for B2B documents-only disputes.
Walmart is using AI agents to negotiate and execute a significant number of its B2B contracts.
The American Arbitration Association has developed an AI-assisted arbitration platform called the AI Arbitrator.
In the American Arbitration Association's AI Arbitrator system, a human arbitrator serves as a human-in-the-loop, responsible for reviewing the AI's reasoning and ultimately issuing the final award.
Some analysts predict that by the end of 2027, as many as 40% of B2B contracts could be negotiated and executed by autonomous AI agents.
Disputes between healthcare payers and providers represent a large potential market for AI-driven dispute resolution systems.
Bridget McCormack believes that criminal cases and any cases brought against the government should be resolved in public courtrooms, not through private or AI-driven arbitration.
The American Arbitration Association's AI Arbitrator platform is currently available only for construction disputes that can be resolved entirely based on written documents.
As of the time of the interview, the American Arbitration Association's AI Arbitrator platform has only one official case on its docket.
The American Arbitration Association administers over 500,000 cases per year.
Amazon recently changed many of its consumer contracts to require litigation instead of arbitration for dispute resolution.
The American Arbitration Association's AI Arbitrator platform is built as a series of approximately 20 or more AI agents that operate on the back end to manage the arbitration process.