Keep pulling the thread on Pizza Hut.
A management philosophy at Yum! Brands was to be very frugal and to redo any work that appeared to be done by external consultants.
A key value proposition for management consultants is to act as an external 'coach' for high-performing corporate teams, providing an outside perspective they cannot see themselves.
A long-term relationship-based approach to consulting is considered more effective than a transactional, project-by-project model.
One consultant has maintained a professional relationship with a single client for over 28 years, demonstrating a long-term engagement model.
A strategy for maintaining long-term client relationships in consulting involves continuing to meet with executives and provide perspective even during periods when the firm is not formally engaged or has been dismissed.
Successfully integrating external consultants is considered difficult if they lack pre-existing knowledge of the organization and have not yet built trust with the team.