Keep pulling the thread on Red Lobster.
David Novak asserts that a leader's first responsibility is to define the reality of the business for their team.
David Novak's framework for defining a business's reality involves assessing three key areas: financial reality, customer reality, and team member reality.
As a leadership practice, David Novak would select a specific behavior to emphasize for recognition each year, such as being a "customer maniac," improving execution, or building know-how.
David Novak's annual planning process includes creating a "three by five" card to assess his current leadership state and identify areas for improvement for the coming year.
David Novak implemented a practice where all leaders in his company were required to develop their own "three by five" self-assessment cards, which were then used as a basis for one-on-one coaching sessions.
As part of his annual leadership process, David Novak develops a specific coaching plan identifying the individuals he will personally focus on mentoring in the upcoming year.