Keep pulling the thread on Roger Crandall.
MassMutual's previous organizational structure included seven distinct layers of vice presidents.
MassMutual eliminated its multi-layered vice president structure and private executive offices to flatten its organizational hierarchy.
MassMutual's former chairman's office has been converted into a conference room that any employee can book and use.
MassMutual implemented its organizational flattening initiatives approximately six to seven years ago, prior to the COVID-19 pandemic.
Roger Crandall believes the current generation of interns are "AI natives" who possess a unique understanding of new AI tools that is highly valuable to MassMutual.
The mutual ownership structure of MassMutual, where policyholders are owners, requires a multi-generational and long-term approach to leadership and strategy.