Keep pulling the thread on Roger Crandall.
Following the 2008 financial crisis, MassMutual's insurance sales grew at 4 to 5 times the industry's average growth rate.
MassMutual improved its market share ranking from number 15 to a position of number two or three in its industry.
MassMutual divested its international insurance businesses in Hong Kong, Chile, Luxembourg, and Japan to redeploy capital and focus on the U.S. market.
MassMutual has approximately $40 billion in revenue and $1 trillion in total insurance coverage in force.
Roger Crandall predicts the next five years will redefine the insurance industry, driven by the integration of asset management and insurance and the consolidation of distribution channels.
MassMutual is a mutual company owned by its approximately 4 million participating policyholders.
To flatten its corporate structure, MassMutual eliminated its seven layers of vice presidents and removed private offices for executives, including the CEO.
Roger Crandall believes AI and machine learning will make the life insurance underwriting process less invasive for customers while maintaining predictive accuracy.
Over 100 million Americans either do not have life insurance coverage or are underinsured.
MassMutual has 150,000 policyholders who have been with the company for 50 years or more.
MassMutual has grown from its initial $100,000 investment to $34 billion in capital and 4 million policyholders.