CEO Chrissy Taylor emphasizes that the company's 90,000 employees are its 'secret sauce.' This philosophy is operationalized by tying employee promotions directly to customer service metrics and fostering internal growth through a robust management trainee program.
The shift to the 'Enterprise Mobility' name was a deliberate, multi-year effort to align public perception with the company's reality as a comprehensive mobility provider. This move was informed by customer behavior across its various business lines, including its large fleet management division.
Being a privately-held, multi-generational family business is viewed as a key strategic asset. It allows the leadership to focus on long-term value creation, cultural preservation, and strategic investments without the short-term pressures of public markets.
The company culture actively encourages and implements ideas from employees who are closest to the customer. Major innovations, from the iconic 'We'll pick you up' slogan to the efficiency-boosting online check-in feature, originated from branch-level employees, not a corporate strategy team.
Chrissy Taylor's career path, involving 17 different roles within the company, exemplifies the internal promotion culture. As CEO, she prioritizes developing talent and encourages aspiring leaders, particularly women, to take on roles even if they don't feel 100% ready.
Keep pulling the thread on Chrissy Taylor.