Upon becoming CEO, Jane Fraser initiated a radical simplification of Citi's structure and strategy. This involved divesting locally-defined businesses to focus on five core global services and removing four layers of management to increase efficiency and accountability.
Fraser believes the era of US-centric globalization is over, replaced by a multipolar world with competing powers like China. She views Citi's extensive global network as essential for helping multinational clients navigate this increasingly fragmented and complex geopolitical and financial landscape.
Fraser advocates for a leadership style grounded in empathy, courage, and work-life balance. She views empathy as a competitive edge for understanding stakeholder needs and stresses the importance of removing toxic individuals to foster a positive and energetic culture.
Citi is actively engaged in the future of finance, moving billions in tokenized deposits and leveraging its scale to serve 5,000 multinational corporations. While embracing technology, Fraser maintains that the human element of trust and advisory remains irreplaceable, especially in high-stakes client relationships.
Keep pulling the thread on Jane Fraser.