Keep pulling the thread on Sarah Stein Greenberg.
Data from the startup Paxos Appeals indicates that 40% of patients who appeal a denied health insurance claim are ultimately successful.
The Stanford d.school uses an exercise called 'the wordless conversation', created by Glenn Fajardo, to build empathy and connection in remote teams by having colleagues exchange photos hourly without using words.
A controlled study of a large company in China found that design thinking training provided a disproportionately positive benefit for teams with high task variability.
Sarah Stein Greenberg observes that students at Stanford over the past 20-25 years have shifted from wanting to 'make things' to wanting to 'make change,' indicating a desire for greater and broader societal impact.
The Stanford d.school is developing a generative AI tool that functions as an interactive case study, placing users in future scenarios to help them practice creative problem-solving under uncertainty.
AI tools are enabling student teams at the Stanford d.school to build and test functional prototypes more quickly, helping to break stalemates and accelerate feedback cycles.
Sarah Stein Greenberg used AI to act as a futurist and generate divergent future scenarios for a design session with the nonprofit Commonwealth, which focuses on financial inclusion.
Paxos Appeals is a startup founded by Stanford graduate Haley King and two co-founders to help people successfully appeal denied health insurance claims.
Paxos Appeals has developed proprietary software that compares a patient's insurance policy with their medical forms to assist in writing health insurance claim appeals, with a human-in-the-loop for quality assurance.
Paxos Appeals discovered that a key value proposition for its service is the emotional support it provides to customers, making them feel they have an advocate, which is as important as the potential financial recovery.