Keep pulling the thread on Bill McDermott.
Replicating a simple application from ServiceNow's platform using a large language model would be 10 times more expensive.
ServiceNow's strategy is to be the "AI control tower" for business, integrating with all major hyperscalers, language models, and systems of record.
ServiceNow's strategic move into the security market is justified by the scale of cybercrime, which is ranked as the world's third-largest "economy" after the United States and China.
ServiceNow integrated its recent acquisitions, including Moveworks, Vesa, and Armis, within 20 days.
At ServiceNow, 90% of internal customer service cases are now managed by AI agents, with only 10% requiring human involvement.
ServiceNow positions its value proposition as "AI thinks, but workflow acts," to differentiate its platform's execution capabilities from an LLM's suggestion capabilities.
Bill McDermott predicts that ServiceNow's net new headcount additions will be dramatically reduced in the next five years due to productivity gains from AI agents.
Major ServiceNow customers are now able to go live on the platform in less than 30 days.
According to information shared with Bill McDermott, only 11% of companies in Brazil have moved beyond the experimental phase of AI adoption.
ServiceNow is integrating Armis to manage both Information Technology (IT) and Operational Technology (OT) security.
The ServiceNow platform is currently processing more than 85 billion in-flight workflows.
The ServiceNow platform is currently handling 7 trillion transactions.