Keep pulling the thread on Jess Katz.
The CEO of ThoughtSpot has mandated that every employee in the company must learn how to use its agentic AI capabilities.
At ThoughtSpot, employees are prohibited from requesting new budget, tools, or headcount until they have first attempted to solve the underlying problem by building their own AI agents.
Porter is developing an AI agent coder that can be deployed into a customer's codebase to automatically fix failed software tests during the implementation process.
Porter is observing a new trend in e-commerce where AI agents are making purchases on behalf of human users.
According to Micheline Nishmei, boardroom conversations regarding AI have shifted in the last 18 months from focusing on strategy to demanding operationalization and measurable ROI.
At Porter, the board and CEO have set a core expectation that there is no longer a 'non-AI' approach to business operations, making AI integration a baseline requirement.
Megan Gendleman of Canva states that for AI adoption in business, the 'age of experimentation is over' and the current year is focused on delivering measurable results.
Canva's technology adoption strategy is to build solutions when they are core to the customer workflow or provide a unique value proposition, and to buy best-in-class solutions for other needs where speed is an imperative.
At Canva, marketing technology investments are primarily evaluated on their ability to win more business by increasing deal value, volume, or velocity.
Porter is using AI in its customer support organization to increase its 'one-click resolution' rate from a current level of 20% to a target of 60-70%.
Uzge, CRO of Porter, believes that AI enables businesses to simultaneously improve both speed and volume, which were previously considered conflicting operational metrics.
Micheline Nishmei of ThoughtSpot predicts that AI will augment marketing teams, enabling traditionally transactional roles like marketing operations to become more strategic.