Keep pulling the thread on Des Traynor.
Intercom's AI product Fin currently achieves a 65% resolution rate for customer inquiries.
Intercom's AI product Fin resolves over one million customer conversations per week.
The business for Intercom's AI product Fin is growing over 200% year-over-year.
Customers who install Intercom's Fin product typically achieve a 65% resolution rate within 30 days.
Intercom's Fin product is at an approximate $50 million revenue run rate.
Intercom now offers Fin as a standalone product that can be used on top of competitor platforms such as Zendesk, HubSpot, and Salesforce.
Intercom's primary strategic focus is to win the AI agent market, even if it comes at the expense of its traditional help desk product.
Intercom decided to start working on an AI version of its product on the Monday immediately following the launch of ChatGPT.
Upon returning to Intercom in 2022, co-founder Owen decided to focus the company's strategy on customer service.
Intercom launched its AI chatbot, Fin, in March 2023, on the same day GPT-4 was launched.
Upon his return, CEO Owen decided to simplify Intercom's pricing, a move that involved returning over $50 million in revenue to customers.
ElevenLabs passed $200 million in ARR approximately two to three years after its founding.