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The Enterprise Brain for AI Agents with Glean and Cresta, Sonic AI
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The Enterprise Brain for AI Agents with Glean and Cresta
Greylock Change Agents
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Jan 20, 2026
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56:00
Interview
The Enterprise Brain for AI Agents with Glean and Cresta
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Greylock Change Agents
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Executive Summary
Glean and Cresta, leaders in enterprise AI, detail their evolution from pre-generative AI search and assistance tools to building sophisticated, workflow-automating AI agents.
A critical theme is the tension between agent autonomy and control; both companies advocate for a 'human-in-the-loop' approach for any high-stakes task that modifies enterprise data, highlighting current AI reliability limits.
Both companies face strategic challenges from incumbent software and telephony providers who are beginning to restrict or charge for the data access essential for AI performance, creating new data moats.
The future vision for enterprise AI is a shift from a reactive, query-driven model to a proactive one, where AI companions anticipate user needs to automate significant portions of knowledge work and customer service.
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Processed May 4, 2026
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