Keep pulling the thread on Yasser Elsaid.
Chatbase has reached a $10 million Annual Recurring Revenue (ARR) milestone.
Chatbase grew from launch to $1 million in Annual Recurring Revenue (ARR) in 117 days.
Yasser Elsaid believes that for customer service use cases, 95% of the limitations in AI performance come from the surrounding "harness" (e.g., RAG, prompting, agentic scaffolding), not the core intelligence of the underlying language models.
With a sufficiently well-engineered "harness," current AI models can achieve an 80-90% resolution rate for customer support issues on average.
Chatbase's product vision is to evolve its AI agent from a customer support tool into a "brand ambassador" that handles the entire customer experience, including sales and onboarding.
A future capability of Chatbase will be to analyze customer conversations and proactively provide business owners with insights on how to improve their products and services.
Yasser Elsaid states that Chatbase is actively replacing Zendesk for some customers.
Chatbase reached $1 million in Annual Recurring Revenue (ARR) within 117 days of its launch.
Yasser Elsaid believes that for customer service use cases, approximately 95% of the limitations in AI performance come from the "harness" rather than the underlying intelligence of the foundation model.
The initial version of Chatbase was built using a tech stack that included Langchain, Pinecone, OpenAI, and was deployed on Vercel.
LinkedIn was a highly effective marketing channel for new AI products during the initial AI wave, but it is much harder to gain traction on the platform now.
A single viral post about Chatbase on a large AI-focused LinkedIn page could generate as much as $3,000 in new Monthly Recurring Revenue (MRR) within a few hours.