Keep pulling the thread on Judy Faulkner.
Over 80% of Americans have at least one electronic health record with Epic Systems.
According to Bob Wachter, Epic Systems won the electronic health records market because its integrated, all-in-one solution was superior to competitors' offerings.
Epic Systems has never taken funding from private equity or venture capital, instead bootstrapping its growth.
Over its approximately 50-year history, Epic Systems has never been sued by a customer.
Epic Systems has only ever lost one customer, who returned to using Epic's software one year later.
The Attorney General of Texas has filed a lawsuit against Epic Systems, alleging violations of the state's Free Enterprise and Antitrust Act.
Particle Health has filed a lawsuit against Epic Systems, alleging interference with customer contracts and anticompetitive use of its market power.
Epic Systems intentionally does not operate as a profit-maximizing company.
Epic Systems typically spends between 30% and 35% of its annual revenue on research and development.
A core principle of Epic Systems, part of its "Ten Commandments," is to never go public.
A core principle of Epic Systems is to never acquire other companies or be acquired itself.
Epic Systems prioritizes its responsibilities in the following order: 1) customers, 2) the company itself, 3) employees, and 4) shareholders.