Keep pulling the thread on Bret Taylor.
Bret Taylor is the current chairman of the OpenAI board.
Bret Taylor's company Sierra has already observed its AI agents for different healthcare companies (payers, providers, RCMs) communicating with each other using English over the public telephone network.
Sierra's AI agent implementation for SoFi increased the company's Net Promoter Score by 33 points.
Sierra reached $100 million in Annual Recurring Revenue (ARR) in seven quarters.
Sierra reached $150 million in Annual Recurring Revenue (ARR) in eight quarters.
Sierra's Annual Recurring Revenue (ARR) was approximately $165 million one month into its ninth quarter.
Bret Taylor predicts that a company's AI agent will become the primary interface for the vast majority of its digital interactions.
Bret Taylor claims AI agents can reduce the cost of a customer service call from $10-$20 to $0.10-$0.20, with a future potential of $0.01-$0.02.
Ramp is automating 90% of its customer service cases using Sierra's AI agents.
Bret Taylor theorizes that AI agents, as a "system of record of a process," will upend the traditional value concentration in "systems of record" like ERPs and CRMs.
The host cites a tweet from Nikita Bier stating that the entire engineering, product, and design organization at Twitter (X) consists of only 50 people.
Bret Taylor predicts that in 2026, AI will enable scientific breakthroughs significant enough to capture mainstream public awareness, similar to the impact of AlphaGo.