Keep pulling the thread on Luiz Domingos.
Luiz Domingos predicts that in the near future, voice will replace traditional graphical user interfaces in applications.
Enterprises are highly concerned with governance, liability, and auditability of AI systems, with these topics dominating discussions at events like IT Expo.
Mitel acquired enterprise communication vendor Unify approximately 2.5 years prior to mid-2024.
Mitel has an installed base of 70 million users for its communication and collaboration solutions.
Since 2022, enterprise focus on AI has shifted from creating strategy decks and proof-of-concepts to executing on operational AI embedded directly into business processes.
The primary conversation among enterprise leadership regarding AI has shifted from model performance to which deployments deliver ROI and respect corporate governance.
Hybrid and edge AI architectures are becoming essential for real-time voice applications and in regulated industries.
Generative AI without Retrieval-Augmented Generation (RAG) is not adapted for enterprise use because it lacks the specific context and knowledge of the business.
Mitel has developed a solution called Workflow Studio to create and automate communication-centric workflows using agentic AI.
Luiz Domingos believes frontline workers are the most underserved demographic by the digital transformation and still lack real-time digital tools.
Mitel's AI services platform is designed to be model-agnostic, allowing it to connect to any language model for functions like text-to-speech and NLP.
Mitel offers a sovereign cloud solution called Secure Cloud for customers in Europe with strict data residency requirements.