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The App of the Future Is Voice — Not a Screen. Mitel's CTO Luiz Domingos Explains Why., Sonic AI
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The App of the Future Is Voice — Not a Screen. Mitel's CTO Luiz Domingos Explains Why.
Eye On A.I.
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May 28, 2026
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54:36
Interview
The App of the Future Is Voice — Not a Screen. Mitel's CTO Luiz Domingos Explains Why.
Luiz Domingos
(CTO, Mitel, guest)
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Executive Summary
Enterprise AI adoption has matured from strategic planning and proofs-of-concept to a focus on operational execution, ROI, and embedding AI directly into business workflows.
Governance, liability, and auditability have become the primary concerns for enterprise leaders, eclipsing discussions about raw model performance as companies seek to deploy AI responsibly.
Hybrid and edge AI architectures are critical for enterprise use cases, particularly in real-time voice applications and regulated industries where latency and data sovereignty are paramount.
Mitel is focusing on applying AI to communication-centric workflows, using a model-agnostic platform and agentic capabilities to automate tasks and improve productivity for frontline workers.
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