EM
East Meets West
Tom Merritt, Roger Chang
Summary
East Meets West is hosted by Tom Merritt, Roger Chang covering Customer Service, Chatbots, Automation, and Uber Eats.
1episodes
6total claims
12topics covered
1 episodes
May I Talk to A Human? – EMW 419
›Dec 29, 2024
The episode critiques the current state of automated customer service, using a frustrating Uber Eats experience to illustrate how chatbots and scripted agents fail to handle non-standard issues. A ...
Customer ServiceChatbotsAutomationUber Eats+11 more