Sarah Wang, mentioned 6 times across podcast episodes and expert conversations analyzed by Sonic.
An unnamed head of IT with two decades of experience believes that IT support will be fundamentally different within five years due to the rise of AI agents.
Sarah Wang predicts that by 2026, traditional systems of record will begin to lose their strategic importance as a new "dynamic agent layer" emerges to execute user intent directly.
Sarah Wang predicts that 2026 will be the year that the dynamic agent layer overtakes the system of record in enterprise software.