Westerman's Law, a principle articulated by Dr. George Westerman, states that technology changes quickly while organizations change much more slowly.

A study by Dr. George Westerman for the Sloan Management Review concludes that companies are currently focusing on smaller, incremental 'little t' transformations with generative AI rather than large-...

Insurance company Lemonade automates 98% of its policy writing, 98% of first claim notice handling, and 50% of its claims processing using a combination of different AI and IT systems.

Lemonade's operational model uses automation to handle simple insurance claims, while escalating more complex and difficult cases to human agents for resolution.

Generative AI capabilities are being integrated into major enterprise software platforms from vendors including SAP, Workday, and Adobe.

Food service delivery company Cisco is applying AI across its business in both customer-facing experiences and back-office operations.

McKinsey has deployed an internal large language model that allows its consultants to query the firm's entire historical archive of slide decks.

The parent company of Coach and Kate Spade is using conversational AI to create a personalized online shopping experience that emulates an in-store sales consultant.

To encourage AI adoption, Dentsu Creative provides universal access to the tools and hosts 'office hours' for employees to collaboratively share successful techniques and ideas.

The advertising firm Dentsu Creative uses generative AI to automate administrative tasks such as planning and writing proposals, allowing creative staff to focus on creative work.

The MIT Media Lab is creating a personalized AI tutor for its introductory Python programming class, specifically for students at minority learning institutions.

Societe Generale implemented a centralized governance model for generative AI, collecting 700 use cases from employees but choosing to first build foundational platforms before rolling out most applic...

A research team at MIT is analyzing a dataset of 100 million resumes to identify which career paths are more or less productive.

Amazon developed and later scrapped an AI recruiting tool that was found to be biased against female candidates because it was trained on historical data of predominantly male engineers.

The food service company Cisco follows a technology governance model that prioritizes buying commercial solutions over building custom ones and favors simpler techniques like statistics over complex g...

A randomized trial at MIT on the call center tool Cresta showed a 14% performance improvement for the most senior users and a 34% improvement for the most junior users.

A lawyer was sanctioned by a judge and publicly criticized for using ChatGPT to prepare legal briefs that cited fabricated, non-existent court cases.

At Dentsu Creative, generative AI has accelerated the design process, enabling designers to produce initial concepts in about five minutes for rapid client iteration.