Keep pulling the thread on Dr. George Westerman.
A randomized trial at MIT on the call center tool Cresta showed a 14% performance improvement for the most senior users and a 34% improvement for the most junior users.
Insurance company Lemonade automates 98% of its policy writing, 98% of first claim notice handling, and 50% of its claims processing using a combination of different AI and IT systems.
Amazon developed and later scrapped an AI recruiting tool that was found to be biased against female candidates because it was trained on historical data of predominantly male engineers.
According to research by Daniel Rock, 46% of all jobs are projected to have 50% of their constituent tasks automated by AI over time.
Westerman's Law, a principle articulated by Dr. George Westerman, states that technology changes quickly while organizations change much more slowly.
According to Matthew Evans, Airbus does not invest directly in technologies like AI or natural language processing, but rather focuses on investing in solutions to specific business problems.
Fahim Siddiqui of The Home Depot states that the company's primary goal is to create extraordinary and joyful user experiences, with technology being a secondary consideration.
The MIT Media Lab is creating a personalized AI tutor for its introductory Python programming class, specifically for students at minority learning institutions.
Generative AI capabilities are being integrated into major enterprise software platforms from vendors including SAP, Workday, and Adobe.
Lemonade's operational model uses automation to handle simple insurance claims, while escalating more complex and difficult cases to human agents for resolution.
Food service delivery company Cisco is applying AI across its business in both customer-facing experiences and back-office operations.
A research team at MIT is analyzing a dataset of 100 million resumes to identify which career paths are more or less productive.